Free Cancellation Window : Customers can cancel their ride free of charge up to 2 hours before the scheduled pickup time. The 2 hours will be calculated from the time of cancellation to the scheduled pickup time.
Cancellation Fee : If the ride is cancelled less than 1 hours before the scheduled pickup time, a cancellation fee of 10 % of the Fare will be charged. This fee helps us cover the costs associated with preparing the ride and the driver's time.
How to Cancel : To cancel a ride, please contact our customer service team at +91 6003310944.
Service Cancellation : We reserve the right to cancel a ride due to unforeseen circumstances such as severe weather, road closures, or driver availability. In such cases, we will notify you as soon as possible and offer a full refund or the option to reschedule the ride.
Refund Process : If the service is cancelled by us, a full refund will be processed to the original payment method within 1 business days. If a ride is rescheduled, any difference in fare will be adjusted accordingly.
Policy Changes : We may update our cancellation policy from time to time. Customers will be notified of any significant changes through our website. It is your responsibility to review the policy regularly.
Customer Support : For any questions or concerns regarding cancellations, please contact our customer support team at cabsolutions2023@gmail.com or visit our website www.cabsolutions.in for more details.